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Data/Business Analyst

Loan Market is one of Australasia's largest retail Mortgage Broker franchise groups and part of the Ray White Group.   Holding relationships with over 30 lenders, we provide home loan solutions to thousands of Australians and New Zealanders every year.  At Loan Market, we have a unique proposition that works, a proven synergy and relationship with the number one real estate brand in Australia and New Zealand, Ray White.

Reporting to the Chief Operating Officer the Data/Business Analyst is responsible for developing and distributing business reporting and providing insights to assist the deployment of business resources including Audit, Training and Business Development support.

Loan Market Group will be required to generate significant reporting from lenders and in return receive a large amount of data from our partners. As a Data/Business Analyst with experience in lending/financial services, you will organise and interpret this information to inform decision making and liaise with stakeholders and brokers across the business to clarify where required.  You will draw on your industry expertise to provide meaningful commentary and insights to the business from a high volume of data.  In addition, the role requires the ability to independently manage a series of programs aimed at business process improvement and the implementation of new products.  We are therefore looking for a skilled analyst who is keen to drive business improvements in a dynamic business.

Key Responsibilities:

  • End of month business reporting
  • Lender reports
  • Compliance reporting including broker audit performance, auditor performance, broker compliance ranking reports
  • Assembling and distributing monthly leaderboard reports to all brokers
  • Quarterly production of the comparator market share data
  • Analysing information received from an array of Lenders to identify performance and compliance trends with LM Brokers
  • Develop Reporting on Broker Book composition and Performance and use this information to help target our audit program
  • Hold the key relationship with our external NPS provider
  • Field and respond to daily broker requests and queries on the NPS program
  • Identify ways to increase NPS response rates
  • Develop further reporting and analytics on our revenue channels beyond residential mortgages
  • Identify insights and opportunities to grow these channels
  • Manage an array of programs that range from introducing new products to process efficiency

Skills and Experience:

  • Diploma Financial Services or Equivalent preferred
  • Degree Qualified preferred
  • Minimum 5 years in Banking / Financial Services
  • Advanced Reporting and Analytics Skills
  • Attention to Detail
  • Experience in the mortgage broking industry is preferred
  • Ability to multi-task and deal with conflicting priorities
  • Persistence and adaptability.
  • Stakeholder management skills.
  • Self driven and ability to work autonomously
  • Enjoys engaging with others and collaborating

In return, you will be working in a growing financial services company with a unique culture and a passionate team, a service focus that starts right at the top and genuine recognition for hard work.  

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