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Communications Manager


Drive the reputation and provide value to prospective and existing franchisees and employees of the Loan Market Group and its brands across Australia, NZ and emerging markets.

Delivering high quality communication strategies, creative tactics, strong internal messaging and exceptional media relationships to increase brand awareness, exposure and grow the Loan Market Group customer base.

Reports to

  • Chief Marketing Officer

Direct reports

  • None


  • Freelancers and agencies when required


  • Communications degree or equivalent


  • 5+ years at a senior level

Brand PR

  • Build the Loan Market Group reputation and profile for consumer and industry circles
  • B2C communication strategies to drive customer acquisition
  • B2B communication strategies to grow broker, employee and independent networks
  • Build exceptional relationships with industry and consumer media so Loan Market Group is the go-to-brand for commentary
  • Proactive media relations and events
  • Blogger and influencer relations to secure coverage
  • Maintain the one-source-of-truth corporate profile and awards register list

Internal communications

  • Create communication plans and tactics to launch business initiatives
  • Implement communication plans to drive registration of corporate events and conferences
  • Ensure corporate and network are aware off all media coverage
  • Work with Ray White marketing team on Group communication initiatives


  • Identify and evaluate industry awards for Loan Market Group
  • Compile and submit award submissions
  • Manage freelancers to compile broker award submissions

Broker PR

  • New broker announcement campaigns
  • Elite Broker announcement and campaigns

Crisis communications

  • Crisis Management (in liaison with senior management)
  • Liaison with external Crisis Communications Consultant as required
  • Ensure all executive and relevant stakeholders are alerted to, consulted and updated on all issues
  • Prepare media releases when required


  • Producing articles, writing press releases and creating content to generate media coverage
  • Networking with and talking to all forms of the media on a daily basis
  • Manage ongoing PR databases and ensure all contacts remain up to date and on-going communication with all key partners 
  • Contribute to monthly marketing report and other reports as required
  • Media monitoring including social listening
  • Measurement & reporting on PR coverage
  • Industry issue briefing 
  • Executive team & spokespeople media training
  • Media training for corporate and broker network
  • Broker self-service training material of key topics
  • Presenting on topics at conferences and events is required

Essential skills:

  • A nose for news to secure media coverage (key KPI)
  • Proactive media relationships and management
  • Work very well in a team
  • Ability to Influence stakeholders at all levels
  • Blogger and influencer management
  • Ability to create highly tailored communication plans for B2C and B2B audiences
  • Superior writing skills
  • Exceptional attention to detail
  • Excellent verbal and written communication skills
  • Agency and freelance management
  • Budget management

Desirable but not essential:

  • Experience in the finance, property and insurance industry

Team - works closely with:

  • Chief Marketing Officer
  • Content & Social Media Manager

Corporate - works closely with:

  • Senior management
  • Spokespeople
  • State Leaders
  • Head of Departments
  • New brokers and elite brokers

Who would suit this role?

Seeking a communications rock star who is not satisfied with average. We’re a marketing team that go above and beyond, seek creative solutions to challenges, don’t settle for the status quo, are happy to roll up our sleeves and get it all done with exceptional results. We’re looking for someone driven, a progressive thinker with truck-loads of initiative and a real do-er. Someone who is quick to build relationships, works well with their team and thrives in a fast-paced environment.
If you need detailed direction, hand-holding, are risk averse, can’t juggle multiple projects, find it hard communicating with senior stockholders and panic with shifting priorities, this is not the role for you.

About Loan Market Group

The Loan Market Group was founded in 1995 by Sam White. The Group's family of businesses include Loan Market mortgage brokerage, Wealth Market financial planning and Home Now connection services. Together, these businesses empower customers to make better financial decisions.  Proudly family-owned and led, the Loan Market Group is part of the White Family Group of Companies, which includes Australia’s largest real estate group, Ray White Real Estate.

Loan Market is one of the largest and fastest growing retail mortgage brokerages in Australasia. Today, Loan Market works with a panel of 46 lenders and supports a network of over 1,500 advisers across Australia and New Zealand. In 2016/17 Loan Market settled 26,965 loans equating to $10.6 billion in home loans and helped thousands of customers with their financial needs.
Wealth Market financial planning provides smart finance solutions for everyday Australians. Launched in March 2017, advisors work in partnership with the Loan Market network to deliver a full service experience for clients across Australia.
Home Now is an online comparison tool and utility connection service enabling customers to  compare the costs of, and connect to, a range of domestic utility and service providers.                                                    

Why work for us?                                                                                                     

At Loan Market Group, we're not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one. With 650 brokers in our network and hundreds of corporate team members - we're a big company with a start-up attitude. Our success is based on hiring outstanding people and accepting nothing less than being the best at what we do. Our people describe the atmosphere at Loan Market as open, passionate and results-oriented. The fact that our business grows significantly each year drives us as we are part of something special and the opportunities are endless.

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