Broker Compliance Consultant - NSW
About the role -
Reporting to and working collaboratively with the Manager, Broker Compliance Consulting, you will be responsible for ‘Keeping our Brokers Safe’ through providing dedicated compliance support to a state based portfolio of LMG Mortgage brokers. You will be involved in providing compliance advice, coaching and oversight across the activities a broker carries out, using audits, data and insights to guide you as to where your time should be dedicated..
This will be a broker-facing role and you’ll be involved in solving “real life” problems as they arise at a BAU level, but also in coaching and educating brokers on meeting their core obligations, with a particular focus on Best Interest Duty. The role is very hands-on, requiring investment in not only understanding the priorities and operations of the business and our brokers, but also building relationships with key stakeholders.
Duties and Responsibilities -
Training & Education :
● Deliver quality Induction & compliance training within your state / portfolio
● Drive attendance to ensure maximum utilisation
● Coaching and education of credit representatives
● Facilitate group training sessions
● Continue to improve your system knowledge and usage
● Remediation and consequence management where standards are not met
● Provide input and insights to evolve training content and communications
● Training of all brokers in portfolio on Podium / My CRM & associated compliance tools
● Champion the use, resilience and development of Podium / My CRM
Post review training:
- Manage own portfolio of mortgage brokers
- Usage of analytics for targeted file reviews in preparation of file selection and key focus areas
- Identification and conversion of brokers in portfolio to risk based approach
- Successful completion of corrective action coaching sessions for all brokers in portfolio inan agreed timeframe
- Conduct further targeted coaching on qualitative aspects of a file review (i.e targeted review and coaching on note taking)
● Escalate Action Plans within parameters and timelines
● Maintain accurate records in OpenAFSL in a timely manner
● Manage expenditure within budget
Customer Experience:
- Attendance at PD/BD Days via hosting a stand to promote the education and compliance components
- Regular attendance and participation at Aggregator meetings and other state based meetings (Lender, BDM, etc)
- Actively promote completion of customer surveys issued post review/training
- Actively use broker feedback to improve the broker/customer experience
- Sharing of appropriate market intelligence across Lend, Aggregation & broader Broker Partnerships business
- Championing our service proposition and having respect for broker/customer at all times Productivity
- Participation in driving improvements in Business Excellence for LMG
- Identifying improvement opportunities and collaborating to create time savings across LMG
- Deliver on our key promises of ‘saving brokers time’ whilst also ‘keeping them safe’
Team:
- Fostering team environment
- Actively involved in creation and delivery of action plans and working with the broader team to reduce the amount of at risk brokers
- Attendance and participation team meetings and broader state check ins with the sales &distribution team
- Assisting with running and developing training content for all training
- Actively involved in working groups for process improvement
Skill and experience required -
- Relevant tertiary qualifications, Certificate IV or Diploma in Mortgage Broking preferred
- Working knowledge of NCCP and a strong understanding of the broader regulatory regime particularly, in respect of ASIC obligations, privacy act and the Best Interest Duty
- Extensive experience in mortgage lending and/or broker businesses
- Strong stakeholder relationships experience