Who are we?

LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 70 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 330,000 customers settle over $126 billion worth of loans in FY24.

We’re not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one. We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We’re a large company with a start-up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do.

We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025!

About the role:

The Broker Success Manager (BSM) will play a pivotal role in the Asset Finance Growth Programs (AFGP), aimed at maintaining our position as the leading aggregator in the market and supporting our residential broker businesses to expand their presence in asset finance lending. The AFGP objective is to support our groups within Loan Market and Partner with the tools, knowledge and resources needed to diversify their customer offerings. The BSM will collaborate with students and groups which form part of the AFGP to enhance productivity, boost customer retention and increase asset finance volume over the initial 12- month period & beyond.

Activity:

• Conduct one-on-one & group product coaching sessions with students who form part of the Asset Finance Academy
• Conduct new feature roll-out training to relevant network and small group training sessions
• Ensure that brokers within the asset finance growth programs engage/have full knowledge of all network activities, development and training
• Collaborate with the Head of Asset and asset team members to develop training and educational materials, as well as lead engaging workshop sessions with peers and lender partners
• Host monthly check-in calls with students enrolled in the Asset Finance Academy to monitor progress and offer guidance
• Serve as a readily available resource for asset finance brokers within LMG and Partner, providing insights on products, lender niche and deal scenarios
• Maintain strong relationships with lender partners who support the asset finance programs to ensure alignment and ongoing support
• Maintain strong relationships with brokers who form part of our Asset Finance Growth Programs ensuring regular check-in phone calls and provide support when needed
• Working closely with Head of Asset, review the brokerage database to identify opportunities and recommend target marketing materials designed to attach relevant asset finance queries
• Stay informed about lender product updates, rate changes, and promotional specials, ensuring brokers within the asset finance growth programs are kept up to date with the latest offerings

To succeed in this role you will bring with you:

• Strong coaching abilities: our academy goal is to build the next generation of asset finance brokers
• In-depth industry knowledge: and we won’t be able to do that unless you know all-things asset finance
• A masters in relationship building - you have to love people, and be genuinely interested to see them succeed
• Effective communication and training skills: You will do a lot of talking, so you have to be exceptional at it
• Adaptability and initiative - we want someone who will think outside the box!
• Collaboration and team work - we’re a tight-knit team and work closely to achieve common goals
• Time management and organisational skills: it’s get’s busy.. Very busy, so you need to be an organised person